How to improve the customer experience with a WhatsApp subscription

WhatsApp has become an important business tool and a great option for companies that prioritize agility and efficiency in their processes. Of the many benefits that this feature provides, customer experience is one of the most important.

In this article, you will understand how the subscription via WhatsApp can be used to considerably improve the experience of your audience, bringing your company closer to each customer and increasing your presence in the market.

Customer experience as a focus

According to a report from PwC, 65% of consumers say they would be willing to become long-term customers of a brand that consistently offers positive experiences. This data is just one of several that confirm how important it is for companies to invest in a good customer experience and to offer their products and services through means that facilitate people's reality.

With this in mind, the subscription via WhatsApp takes the electronic signature to another level even more focused on the customer experience, with the purpose of using one of today's main means of communication and making processes more practical, fast and efficient.

Learn more about What is a WhatsApp subscription and how does it work.

Benefits of subscribing via WhatsApp

Check out some of the benefits that your company can have when using a WhatsApp subscription to improve the customer experience.

Ease of use

If electronic signatures are already a technology that facilitates everyone's reality, signing via WhatsApp can then be considered an enhancer. After all, what was already proposed to simplify the document signing process can now make everything even more practical.

When using the WhatsApp signature to send your documents, you choose to send a message directly to your signer's mobile device who, upon receiving the message, can access the link to the Clicksign platform and complete the subscription process in a simplified manner.

Agility in closing contracts

Agility is a significant differentiator in the use of WhatsApp for subscriptions. With the ability to send and receive documents instantly, the waiting time to complete a signature process is extremely reduced. In addition, the customer can sign from anywhere without needing access to a computer, which further speeds up the subscription flow.

Increased customer reach

Currently, according to Oberlo, WhatsApp has approximately 2.96 billion active users worldwide. This number represents about 37% of the world's population, considering that the global population is estimated at approximately 8 billion people.

In Brazil, WhatsApp is used by approximately 139.34 million people and is considered the most popular messaging application in the country. This number represents about 65% of the Brazilian population, considering an estimated 215 million inhabitants.

This means that using a tool that takes advantage of this data is a great way to develop your business and reach more customers.

Bring the subscription via WhatsApp to your customers

The sooner you invest to be present in your customers' daily lives and provide a better experience, the more return you will achieve in your business. Signing via WhatsApp is a feature that brings you closer, facilitates, and boosts your results in a way you've never seen before.

At Clicksign, you can use this feature to send contracts and documents directly through WhatsApp, allowing your customers to sign in a simple, agile and secure way.

All of this with legal validity, in compliance with data security regulations.

‍Try Clicksign for free and start sending documents today!