Process automation in the health sector: why and how to implement it?
Health professionals must be able to focus on one primary objective: providing the best possible outcomes for their patients. With that in mind, process automation is the key to achieving this goal.
Think of all the resources that your business management dedicates to administrative tasks: record keeping, insurance authorizations, billing, changing data, receiving and sending medical prescriptions, confirming an appointment, and even moving data from one system to another. Although simple, they are time consuming and can be fully or partially automated.
Considering the impact of the Brazilian health market, which moved around R$822.16 billion in 2021, approximately 9.47% of the national GDP, guaranteeing the employment of millions of workers, according to dice from Anahp.
It is to be imagined that the optimization of repetitive tasks, in this context, would be able to further leverage the sector's results. Let's see:
After all, although manual paper-based processes are at the core of every institution's daily work, they actually decrease their efficiency, which can generate a series of critical errors, as well as waste of time and resources.
That said, it's worth noting how you can replace the daily tasks of your clinic, office, or hospital with more intelligent, productive, and valuable digital processes.
How Clicksign Automation Can Help Your Business Grow
At Clicksign, we help many healthcare professionals, like you, to automate their processes.
Through Clicksign Automation, an advanced and exclusive solution, it is possible to revolutionize the way in which documents are prepared, signed and managed, following your document signing process with speed and precision.
And do you know why gaining agility from data collection to subscriptions, in a secure and more convenient way, saving time and money makes sense for your reality? Because, according to McKinsey,
“a third of all health professionals' tasks are automatable”.
Thus, in practice, the Clicksign tool encompasses an end-to-end hiring process with just a few clicks. In it, it is easy to generate document templates on the platform itself, capture the information of the signers (those who sign) through forms, enter the information through a spreadsheet, allow serial signatures, send reminders, and more:
This is a perfect plan for those who move more than 15 monthly documents and provide access to everything that the Clicksign Subscription offers, such as the most diverse types of authentication.
Recalling that the legal validity of electronic signature is guaranteed by Provisional Measure 2,200-2, which regulated the use of electronic means to formalize a document, and that data protection This is serious stuff.
After all, Clicksign is the first Player 100% Brazilian electronic signature market to obtain the certificate ISO 27001 valid throughout the national territory.
See how simple and practical it is to create a document template capable of automating the generation of documents using forms or spreadsheets, without having to edit the content of the document every time:
Therefore, the net result of this implementation, if the full potential of automation is achieved in your business, has a significant impact on reducing costs and improving the accessibility of your services.
More than that, The importance of automation offers benefits that go beyond the economy:
- Improving the patient experience, from scheduling appointments faster, to treatment and billing for the service;
- Eliminate the friction, time, and cost of acquiring a new customer — ensuring that your teams have the data and time to make the best decisions;
- Even in a small healthcare system, employees spend millions of hours a year on repetitive manual tasks that can be optimized;
- It transforms employees from “overwhelmed” to “very satisfied”. Let them spend more time with patients, not with paperwork.
- Decrease the Churn and reduces complaints with rejected and unsigned contracts that delay payment, among others.
Remember that these transformations support the institution's long-term sustainability. And at the end of the day,
It's your job as a manager to ensure that your team spends more time on the work that matters, than on activities that generate little or no value.
When is it time to automate?
Nowhere do efficiency and readiness matter as much as in the healthcare sector. People's lives depend on it.
Therefore, consider automating a process in which the effort required to complete it is greater than the benefit it offers. This is a simple routine calculation due to the time-sensitive nature of many procedures in this sector.
Another best practice is to benefit from automation when an available technology or solution improves the activity in question.
As a result of freeing up the less human workforce, patients receive better care. But to ensure that the implementation of this solution is successful in your company, pay attention to the 3 factors below:
- Make automation a strategic initiative
That means getting directly involved to understand the size of the opportunity, carefully evaluating where to invest, and evaluating what new resources may be needed.
- Focus on people to create value
Don't just focus on Technology in health in itself, but in the people responsible for using it so as not to generate a waste of potential. Understand the gaps in your operation and know exactly where it is possible to capture value and sustain it over time.
- Start with a scalable model
Successful organizations create structures capable of deploying multiple technologies at the same time — such as digitizing member forms and designing workflows in specific domains, whether processes, functions, or locations. This requires the participation of the entire organization, but it creates a scalable deployment pattern, establishing a repeatable process capable of converting activity into impact and finding innovative ways to requalify and redistribute all functions.
From data capture, document processing, information retrieval, and remote health monitoring, there are numerous automation options that can improve the patient's quality of life and make things considerably easier for hospital staff, including healthcare professionals.
After all, the prospect of automating processes often raises concerns about staff reduction. However, a truly automated solution allows employees to focus on clinically relevant tasks, rather than administrative tasks that are generally outside their area of expertise.
As a result, automation does not mean firing people in a sector with a chronic shortage of personnel, but rather about improving the satisfaction of all the actors involved in this process.
Clicksign, in this sense, has personalized support to serve and guide its best professionals on this journey.
Therefore, if you want the digitization and automation of processes, as the main companies in the market do, in an applicable and legally valid manner, don't waste time and discover our Plans and Pricing. You have 14 days to use the platform, free of charge, and to test our solutions in practice.
