Employee experience: what it is and how to implement it in your company
In today's corporate world, focusing on experiences and people has become key to the success of any business. Therefore, in addition to worrying about customer satisfaction, organizations are increasingly looking at their own teams and valuing a new concept: the Employee Experience.
Taking this reality into account, promoting a pleasant organizational climate and efficient employee management has become an essential goal for modern companies. After all, organizations that invest in Employee Experience sane 4.2 times more profitable.
But what does it mean, exactly, Employee Experience? And why is this new mindset driving a change in the pace of organizational life?
Whats Employee Experience?
Have you ever had an experience that had a significant impact on your life? It's common for our experiences to shape our journey and influence our perspectives and opinions, whether in a positive or negative way.
Therefore, in the professional sphere, it is inevitable that the interactions, perceptions, and emotions that employees experience during their journey at the company reflect directly on their image of the organization.
Certainly, we live in an era where employees seek more than just compensation and rewards in the work environment. They want to feel valued and engaged, to have opportunities for growth, and to be understood in their corporate environment.
It is in this context that the Employee Experience, or “employee experience”: a strategic approach that aims to create a positive, motivating, and inclusive work environment, resulting in benefits for both employees and the company as a whole.
O Employee Experience ranges from the recruitment and integration process to professional development and the work environment. In short, it is a concept that recognizes the importance of employee experiences and well-being as key factors for the success of organizations.
Benefits of a good Employee Experience
O Employee Experience plays a fundamental role in the construction of values and the organizational culture of a company, influencing how employees attribute meaning to their own work and to the organization.
Because of this, a Employee Experience Positive brings a series of benefits to the company, whether internally or externally. Let's explore some of them:
Attracting and retaining talent
When employees feel valued, have opportunities for growth, are listened to, and respected, they have less reason to seek employment in other organizations.
In this way, companies that invest in a good Employee Experience They present a 40% decrease in your rate of Turnover, making this a decisive factor in attracting and retaining talented professionals.
Engagement and productivity
When employees have a positive work experience, they feel valued and motivated, leading to a significant increase in productivity and individual and collective performance. By being more engaged, dedicated, and willing to go beyond expectations, employees deliver greater productivity, quality of work, and efficiency.
This also reflects the innovation and creativity of the deliveries, since a positive work environment encourages collaboration and the sharing of suggestions and innovative solutions for the company's challenges.
Health and well-being
By prioritizing employee well-being, offering health programs, work-life balance, and opportunities for personal and professional development, the company demonstrates its commitment to creating a healthy and respectful work environment.
Not only does this strengthen the company's reputation as a concerned employer, but it also promotes a sense of belonging, engagement, and motivation, resulting in a more productive work environment and a healthier, happier workforce.
Company reputation and image
A company's reputation and image are directly influenced by Employee Experience. In the digital world, it is even possible to check feedbacks and employee reviews on social networks like LinkedIn and platforms like Glassdoor, which allow employees to share their work experiences, including positive and negative aspects.
In this scenario, a positive reputation strengthens overall trust in the company, creates a competitive advantage in the market, and may even affect the decisions of investors and potential clients. On the other hand, a negative employee experience may result in valuations bad, feedback negative and a damaged reputation, causing damage to the company's image.
So, a good Employee Experience is essential to ensure that satisfied and engaged employees become natural brand ambassadors, transmitting a positive image of the company to customers, partners, and the general public.
5 practical tips to improve Employee Experience
It is important to recognize that it is not necessary to begin the process of implementing a good Employee Experience from scratch. Probably, there are already points in the relationship between employee and company that can be maintained and strengthened, while others need to be explored and improved.
To understand what these points are and how to improve employees' daily lives, it is essential to understand their main needs - after all, each individual is motivated by different values.
However, there are aspects of common interest that help improve the satisfaction of the company's employees. Learn about some of these aspects and, based on that, understand how to include them in the strategy of Employee Experience of your organization:
1) Cultivate a positive organizational culture
Organizational culture plays a fundamental role in the employee experience. Therefore, create a culture that values transparency, collaboration, mutual respect, and recognition.
Encourage open communication, active employee participation, and the construction of healthy relationships by providing feedback constantly and keeping employees informed about the company's objectives and challenges.
2) Professional development and growth
Investing in the professional development and growth of employees is a fundamental strategy to improve Employee Experience. By offering learning and training opportunities, companies create a stimulating environment and promote professional progress, increasing motivation, engagement, and talent retention.
This can be achieved through training programs, Workshops, mentoring, or even sponsorship for external courses. In addition, it is important to provide guidance so that employees can identify areas for improvement and develop their skills.
Check out the alternatives most used by companies in Brazil for employee education and development:
3) Recognition and rewards
A Harvard Business Review It reports that 72% of companies agree that recognition positively impacts employee engagement, while the Deloitte He discovered that the productivity and employee performance are 14% higher in organizations with recognition programs than those without them.
In other words, by implementing effective recognition and reward strategies, companies strengthen employee motivation, sense of belonging, and commitment, contributing to a culture of high performance and organizational success.
This can be achieved through recognition programs where employees are publicly praised for their achievements and contributions. In addition, tangible rewards, such as bonuses, promotions, or extra benefits, can also be offered to celebrate important milestones.
It's important to remember that recognition needs to be sincere, specific, and based on clear criteria to avoid any perception of favouritism.
4) Collaboration culture
To create an environment where employees feel valued and engaged, it is essential to encourage the active participation of employees, encouraging them to contribute their ideas, opinions, and solutions to the challenges faced by the company.
In addition, involving employees in decision-making processes and allowing them to actively participate in the definition of company goals and strategies demonstrates trust and respect for their opinions, strengthening the sense of belonging and increasing motivation and job satisfaction, which contributes to a positive employee experience.
5) Provide appropriate tools and technologies
It's important to ensure that employees have access to the tools and resources they need to carry out their tasks even more efficiently. By providing up-to-date technology and software, companies empower their employees and facilitate their daily work, increasing productivity.
This includes project management systems, internal communication platforms, online collaboration tools, and mobile apps that allow remote and flexible access to work.
These tools help simplify tasks, improve communication, and streamline processes, allowing employees to have more time to focus on activities with greater added value.
Optimize processes and improve the employee experience
In the quest to improve the experience of employees in their work routines, it is also necessary to think about frustrations related to manual and obsolete processes. After all, 19.8% of business time — the equivalent of one day a work week — is wasted by employees seeking information to do their jobs effectively, according to Interact.
This scenario is also reflected in the article”30+ Statistics That Prove Why Companies Need to Embrace Business Automation in 2023”, which shows that:
- 90% of employees feel overwhelmed with repetitive and boring tasks that can be easily automated.
- 68% of employees have already suffered from overload of work where they have a lot to deal with on a daily basis.
- 81% can collapse if they don't resort to automation to handle workloads.
That said, process automation becomes fundamental to improve employee well-being, allowing the elimination of repetitive tasks and freeing employees for more strategic and creative activities.
The possibilities of improving the Employee Experience through automation they are infinite. When we talk about document management, for example, StaffCircle Point out that half of employees' time is spent searching for information in a paper-based system, in addition to the concern about create, edit, and manage documents.
Fortunately, this bottleneck has a solution: with Clicksign Automation, it is possible to automate the document creation and management process through intelligent data collection.
Clicksign Automation revolutionizes the way documents are prepared, signed, and managed, giving speed and precision to the document signing process, in a secure and more convenient way. With this advanced and exclusive solution, employees are able to be more productive by eliminating part of the repetitive tasks and having more time for what really matters.
Integration to further boost your Employee Experience
Despite the general benefits of automation to stimulate productivity and Employee Experience, it is necessary to be aware: using several dispersed platforms may be ineffective without the right infrastructure to unify them.
With that in mind, a solution to unify automated processes with your company's specific solutions is integration via API. This integration can be used to improve communication between different sectors and promote a more fluid exchange of data, contributing to everyday activities and positively raising the Employee Experience.
In this way, automation combined with integration via API provides a more cohesive and efficient work environment, allowing employees to have easy access to relevant information, eliminating the need to switch between various tools and promoting a more integrated and productive work experience.
With the Clicksign Automation, for example, users have access to all the benefits of the Integration package and are able to increase their Employee Experience through a more efficient and simplified experience in the document signing process.
In addition, Clicksign solutions also promote collaboration between employees and improve internal communication by allowing access to data from different sectors in one place. Documents can be easily shared between company members, allowing for real-time reviews, comments, and approvals.
Don't underestimate the power of providing a positive experience for your employees! With a solid infrastructure to unify automated processes, companies can maximize the benefits of automation and raise the Employee Experience in a significant way.
For this and much more, Clicksign has the right answer to accelerate your company's growth. Click here to talk to an expert and understand how Clicksign can help provide a unique experience for your employees.
