How Clicksign automation helped Youcan Idiomas win customers in other countries

A Youcan Languages It is a school in the interior of São Paulo that teaches English and Spanish to students in different parts of the world. She had a challenge that needed to be overcome: bureaucracy, a well-known problem faced by Brazilian companies.

In this Business Case you will learn about Youcan and learn how technological solutions helped with the problem of bureaucracy.

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But first, let's find out how Youcan was born.

It all started in 2012, in the city of Marília. At that time, the school did not yet have its current name, which only occurred in 2017, after a reopening with the objective of raising new flights. Thus, Youcan Idiomas was born, which ceased to be an “English School” to become a language center, with courses in English and Spanish.

And it all began with its founders, Elaine and Emy Obara, and their love for teaching English. You can also do it, it is a trajectory of more than 20 years of classes. Both began their lives as language teachers at the age of 15. Emy, older sister, did an exchange to Canada and graduated from The University of London in tourism and visited more than fifty-three countries (wow). In 2009, noting that language teaching in Brazil was a promising business, he opened his first school. Elaine, her younger sister, graduated in translation and taught at the main language school networks in Brazil. Living in London, in 2005 she obtained the TESOL certification - Teaches English to Speakers of Other Languages in England, and even taught English classes in Japan and Indonesia.

In this way, Youcan Idiomas adopts global language teaching practices and concepts, thus promoting, through the direct method, learning that puts the development of the student's ability to communicate at the forefront.

Strengthening the idea of growth, from Marília the school now has a market in other municipalities in the State of São Paulo, expanding a solid and respected brand.

How is this school different from other language centers? What method does she use?

First of all, it should be noted that Youcan Idiomas works with three primary values: respect, transparency and simplicity.

The idea behind the Youcan brand concept is to show that at this school anyone can acquire knowledge. Here, it is possible to learn a new language in a relaxed and pleasant way. A strong concept, willing to overcome established limits and barriers. Seeking to reinforce the idea of power, action, and result.

The modern and dynamic method for teaching the new language is extremely fast, effective and different from those currently available in the Brazilian market. It consists of 10 learning levels, which are suitable for any adult willing to learn.

But how did Youcan break barriers and manage to conclude contracts with students on other continents?

Youcan, as it has students in different parts of Brazil and the world, needed to find a system for filling out and signing educational contracts that could be universal and would not require paper. Because, if that were the case, it would be impossible to close new contracts, since we could ask ourselves, how would a student from Japan sign a contract with a company based in the interior of São Paulo? Hard to imagine, isn't it?

When analyzing the service options for signing contracts online, Youcan professionals opted for Clicksign Automation. According to them, the platform has flexibility and a smooth learning curve, in addition to the best cost-benefit among the options analyzed. Among other advantages, Clicksign automation allowed Youcan to expand, offering distance learning, while maintaining control of the enrollment of all students. Thus, it is not because a student is from another region of the country that they will not be enrolled in school. Best of all, the enrollment agreement is created and can be signed quickly and efficiently.

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How was Clicksign automation implemented on Youcan?

The implementation was carried out for the four-handed administrative sector, with the team of Clicksign giving full support to the Youcan team; and it was smooth and fast, lasting less than expected. One of the reasons that facilitated this process is that Clicksign Automation has a team specialized in guiding the deployment and creation of personalized flows for the reality of each client.

“By implementing Automation, we greatly accelerated the contract signing process and made the purchase process easier. Students no longer have to travel to the unit to sign a physical contract. This made it easier to expand our operations via online classes, a product that currently serves students in countries such as Japan and Turkey and cities in Brazil other than Marília, where we are located,” said José Bagatini, administrative consultant at Youcan Idiomas.

How does Youcan Idiomas use Clicksign Automation?

Clicksign automation, as an automation and contract management platform, greatly facilitates the enrollment process for new students. This activity can be described in three main steps:

In the first step, the consultant or seller, when closing with the client, fills out a form with all the contract details: amount, start date, term, starting class, and other information. Upon completion, it sends it to the client with some fields that must be filled in by the student;

In the second step, this form is filled out by the client with personal data, name, ID, social security number, address, etc. After filling out, the contract is automatically generated with the clauses, amounts and the like, previously filled in by our consultant. The customer agreeing just has to click on sign and that's it.

The third and final step is that after the contract signed by the client, the manager receives the subscription request as a contractor and, at that moment, checks the student's data along with the copies of personal documents sent previously. If everything is correct, sign and the contract is now effective.

The ease of integrating Clicksign Automation with other systems was fundamental for Youcan

As reported by José Bagatini, from Youcan, another great advantage of Clicksign Automation is the flexibility to integrate the tool with other platforms. , since the school currently automates some routine functions with IFTTT (a service that connects two accounts from different sites or social networks so that they work together), Trello and Zapier. This guarantees great agility for them.

Thus, flexibility and management are found in Clicksign Automation to simplify and facilitate Youcan's processes. In this way, it is possible for the school to have control of its operations even outside the limits of our country. Because that's what teaching languages is, crossing borders and helping students conquer new worlds, wherever they are.