How the SoftExpert and Clicksign partnership reduced costs and accelerated contract signing

Have you ever imagined carrying out an entire negotiation with a client and, in the end, having to send the contract for signature via post office?

A lot of companies still do that, don't they? Well, SoftExpert no longer!

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Previously, this technology company, which serves clients from all over the world, needed to rely on traditional logistics to sign its contracts. Today, she uses Clicksign.

“Depending on the location of the customer, or business partner, the cost to send the physical contract securely amounted to 200 reais,” reveals the partnership manager of SoftExpert, Mark Willwock.

But before telling that story, let's get to know SoftExpert.

SoftExpert is the market leader in solutions for integrated compliance management, innovation and digital transformation, with more than 2 thousand clients and 300 thousand users, in more than 40 countries around the world.

Since 1995, companies of various sizes and segments, such as manufacturing, government, pharmaceuticals, hospitals, laboratories, technology, finance, education and many others, have used SoftExpert services.

This work is enhanced with a network of international partnerships. As a result, the company offers deployment, training, hosting, validation, support and technical assistance services, allowing customers the maximum return on investment, the so-called ROI.

What does SoftExpert do in practice?

SoftExpert develops the SoftExpert Excellence Suite, a corporate solution for integrated compliance management, innovation and digital transformation.

This solution offers a set of interconnected applications in a single collaborative work environment, which replaces several isolated management systems that address only specific points of the business.

Every day, SoftExpert solutions assist organizations, on all continents, in achieving the highest standards of efficiency; quality and innovation in products, services and processes; providing the acceleration and integration of all operations and levels of the organization.

In addition, these same solutions assist in complying with standards, laws, and regulations that affect the company's business. Through the provision of a rich set of functionalities based on best practices for each business branch.

Global presence

One of the main pillars of SoftExpert's accelerated growth is undoubtedly its global brand. With its extensive network of partners and its own units around the world, SoftExpert is present on all continents, offering personalized services to its clients according to the specific reality of each region.

The choice of electronic signature and Clicksign as a partner

SoftExpert needed an electronic signature platform that could meet the demand of clients throughout the country and with the possibility of already serving outside the country as well. This was very necessary, since, after the negotiation, it was necessary to send the documents for signature via logistics companies. This process generated costs, since it was necessary to ensure that the contracts were transported with a high level of security; and this is expensive. In addition, electronic signatures needed to be enforced by a reliable tool.

Documents that use electronic signatures range from business proposals, declarations and contracts with clients, to contracts with business partners. The commercial, legal, and administrative sectors use the most.

How was the implementation and how long did it take before it was done?

The integration of Clicksign's electronic signature platform with the SoftExpert tool is native and was tested for about 3 months until it became effective. In this process, in addition to the advantages of electronic signatures, the ease of the contracting plan was evaluated. In the initial moments, it was preferred to keep Clicksign only in the area of partnership contracts and, in the following phase, the other areas began to adopt in their routines.

Today, more than 95% of contracts signed at SoftExpert are made through Clicksign and, therefore, no longer require physical shipping.

SoftExpert clients and other signers praise the time gained in returning subscriptions. They used to take time because the shipment was sent by mail. In addition, because it did not involve physical logistics, the cost per document also decreased.

How does the Clicksign integration work?

The SoftExpert Excellence Suite document management system and the Clicksign electronic signature platform are two tools that integrate. It works with proposals, contracts and any other document being created in the SoftExpert Excellence Suite and then the document is generated and made available for signature by Clicksign, with the return of the automatically signed document to the SoftExpert Suite.